Membership Services Coordinator

About Trout Unlimited

Today, Trout Unlimited is a national organization with more than 150,000 volunteers organized into about 400 chapters nationwide. This dedicated grassroots army is matched by a respected staff of organizers, lawyers, policy experts and scientists, who work out of more than 30 offices nationwide. These conservation professionals ensure that TU is at the forefront of fisheries restoration and protection work at the local, state and national levels. Our mission is to conserve, protect and restore North America's coldwater fisheries and their watersheds. Our vision is by the next generation, Trout Unlimited will ensure that robust populations of native and wild coldwater fish once again thrive within their North American range, so that our children can enjoy healthy fisheries in their home waters.

Position Summary

Trout Unlimited is looking for a friendly and professional individual to serve as one of our our full time Membership Services Coordinator (MSC). This person must be a self-starter, have excellent organizational skills, have a strong attention to detail in projects both large and small, possess the ability to problem solve, multi task, and adapt to an ever changing work environment. The MSC interfaces with TU's members on a daily basis, researches and resolves member questions and concerns, and is a primary go-to person within the organization.

This position requires a dynamic personality with excellent communication/follow-up skills using a variety of mediums, including phone, email, letters, and an internal customer service database system. The MSC will be very "visible" with our grassroots membership and requires someone who represents TU's mission and goals. The MSC will be highly knowledgeable about TU's systems, procedures and programs to effectively communicate with our members.

Duties and Responsibilities

  • Supports Director of Membership Services with quality control of third party vendors.
  • Collaborates with additional Membership Services Coordinator as first point of contacts for TU call center and exception services.
  • Resolves inquiries from members and notifies members of resolution via email, phone, or letter.
  • Database updates and quality control checks.
  • Create and manage informational mailings to our membership base.

Qualifications

  • 3 years of customer service experience in a professional setting
  • Excellent communication skills via phone, email, and letters are required
  • Proficient in MS Excel, Word, and Outlook a must
  • Enthusiastic, energetic, personable and a friendly disposition
  • Extremely detail oriented
  • Comfortable analyzing data, drawing conclusions, and making informed decisions with minimum supervision
  • Experience working with a membership database. Knowledge of Abila NetForum database a plus
  • Strong time management skills and practices
  • Able to prioritize projects and meet deadlines
  • Excellent organizational skills
  • Bachelor's Degree (minimum) required

Compensation: $35,000 annually

How to Apply

Interested in becoming part of a team whose mission is to conserve, protect, and restore North America’s coldwater fisheries and their watersheds? Fishing experience is not required, but a love for conservation and the outdoors is. Help us to serve our passionate and loyal members Рwho are volunteers that invest their time, energy and money to ensure our future generations enjoy healthy fisheries in their home waters. Please email cover letter, resume, 3 professional references to:

Trout Unlimited
Attn: Director of Membership Services
1777 N. Kent Street, Suite 100
Arlington, VA 22209
mgay@tu.org
(No Calls Please)

Please us "MSC Position" in the subject line of your email. Within your cover letter explain why you are interested in working for Trout Unlimited and tell us about how you handled a project or situation in which you interacted with an unsatisfied customer and how you navigated through that experience.

This is not an all-inclusive list of duties and responsibilities.

Please fill out this voluntary form and submit it as an attachment to this email address.

TU is an Equal Employment Opportunity & Affirmative Action Employer pursuant to Section 503 of the Rehabilitation Act & Vietnam Era Veterans Readjustment Assistant Act.

TU is an equal opportunity employer and welcomes a diverse pool of candidates in this search. TU hires staff without regard to race, color, religion, national origin, age, gender, sexual orientation, marital status or disability.

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