Senior Director - Information Technology

About Trout Unlimited

Today, Trout Unlimited is a national organization with more than 155,000 volunteers organized into about 400 chapters nationwide. These dedicated volunteers are paired with a respected staff of organizers, lawyers, policy experts and scientists, who work out of more than 30 offices. Our mission is to conserve, protect and restore North America's cold-water fisheries and their watersheds.

Position Summary

The Senior Director, Information Technology is an exciting new position created to provide oversight of TU's technology systems. The Senior Director will be responsible for establishing a strategic vision for TU's information systems. Responsibilities will include developing computing policies and procedures, security plans, reporting systems and database reporting and management and asset procurement and inventory. Under the direction of the Chief Financial Officer, this individual will work autonomously to ensure systems are running optimally, mitigate risk, enhance the efficiency of the organization's computing environment, ensure TU's systems and confidential records are secure protected from intrusion. The Senior Director will lead a team in the management of the CRM systems operations, reporting, development, and integrations with other systems. This job is preferably located and performed from our Arlington office.

The following is comprehensive list of TU's enterprise IT solutions:

  • CRM – Abila netFORUM
  • Website Content Management – Drupal
  • Membership Online Forum – Higher Logic
  • Advocacy – Voter Voice
  • Email Service Provider – Real Magnet
  • Internal Email – Exchange 2013 (migration to Office 365 planned)
  • Grants Management and Intranet – SharePoint, MS Access
  • Business Intelligence – DataRPM, Bi360, MS Access
  • ERP – Dynamics SL 2011 (upgrade planned)
  • Payroll, HRMS – Kelly Payroll

Duties and Responsibilities

Business Relationship Management/Demand Management (15%)
Develop and enhance the relationship between IT and key TU stakeholders, actively managing expectations, requirements and satisfaction levels. Foster good two-way communication between the business and IT. Collect and plan new demand, maintain single integrated portfolio management pipeline and provide visibility of demand to delivery capabilities. Confirm that new demand conforms to agreed upon technology roadmaps. Allocate resources to deliver demand.

IT Vision and Strategy (10%)
Develop an IT vision and strategy and achievement alignment of the business units with the strategy. Provide accurate reporting to all major constituencies on the organization's progress against the strategy. Provide leadership when the strategy needs to be adjusted to accommodate the changing business environment and organizational priorities.

Governance/Compliance (5%)
Establish and lead (as appropriate) processes to ensure the appropriate governance of IT through engaging other staff members in the determination of enterprise IT priorities and investment decisions. Ensure that all IT work complies with industry and TU quality standards as well as adhering to security, contractual, regulatory, and legislative requirements.

Enterprise Architecture (5%)
Develop the principles, standards, policies and solution governance that guide the selection and integration of technologies at TU. Create a set of actionable plans to reach the desired future state architecture. Provide visibility and transparency to the enterprise architecture and the rationale behind it to all appropriate constituencies.

IT Operational Planning (5%)
Assess organizational, resource, and budget requirements for planned initiatives and operational activities. Plan budgets to ensure alignment with strategic initiatives and objectives and communicate plan and review quarterly to communicate progress and issues.

Capability Building (10%)
Analyze and refine requirements for each proposed solution. Create a service wrapper around a technical solution, defining what the service is, how it will be delivered and how it will be consumed by the users. Deliver committed portfolio of projects within agreed constraints. Track and report the status of all in-flight projects. Manage the delivery of a project using proven techniques.

Capability Operating (10%)
Operate existing services according to agreed upon Service Level Agreements (SLA's). Present operational performance information that is understandable, actionable, and increases the organization's visibility into IT. Monitor all events that occur through the IT infrastructure to allow normal operations and to detect and execute exception conditions. Ensure appropriate change management protocols are followed. Restore normal services as quickly as possible. Identify root causes of problems affecting IT service and determine the fix required to prevent recurrence of incidence. Provide a channel for users to request and receive standard services for which a pre-defined approval process exists. Ensure appropriate business continuity practices are in place.

Strategic Sourcing and Supplier Management (30%)
Develop and leverage key vendor relationships through appropriate evaluation, selection, governance, and performance management. Manage ongoing relationship with existing suppliers including contract changes, issue and/or dispute resolution and contract termination.

Department Management and Administration (10%)
Develop and maintain a high performing and motivated workforce for IT. Execute necessary activities to support the needs of Accounting, Human Resources, and Legal as they relate to applying the organization's financial, human resource, and legal policies to the IT organization.

Measures of Accountability

The Sr. Director – Information Technology is a new position at TU. Therefore it will take some time before specific measures of accountability can be agreed on by the CFO and the Sr. Director - IT. Based on the challenges outlined during the search process. The following items can serve as a starting point for a list of specific objectives that the Sr. Director - IT can be accountable for.

  1. Maintain the stability of current operations and ensure stability of operations as new technology solutions are rolled out.
  2. Effectively manage the IT team.
  3. Develop a Vision and Strategy for IT and achieve organization buy-in. This includes determining the best mix of outsourced/insourced services and developing a roadmap for achieving that mix.
  4. Develop CRM roadmap that shows how to best leverage the existing donor management system.
  5. Optimize TU's relationship with its major IT vendors.
  6. Develop a Cloud roadmap that shows how to best leverage Cloud technology across the enterprise and manage the transition to the new environment.
  7. Collaborate with Marketing and Communications to expand on implementation of web technology.
  8. Collaborate with the accounting department to upgrade the Dynamics SL ERP in a way that improves the access to information for the field and their ability to manage the financial aspects of their programs.
  9. Collaborate with HR and accounting to implement a payroll/HRIS system that automates manual processes, improves access to information for employees, and integrates GL data.
  10. Implement distributed/mobile workforce solutions.
  11. Implement enterprise wide solutions that allow the organization to function as an integrated team.
  12. Provide transparency, accountability, and an audit ready posture to all aspects of IT.

Qualifications

  • Bachelor's Degree in a relevant field, preferably information technology.
  • Experience managing teams of 5 or more.
  • Five years of Non Profit Experience
  • Ten or more years of Information Technology experience
  • Experience leading three or more system integration projects that cost a million dollars or more.
  • Experience leading one CRM implementation project.
  • Previous experience optimizing vendor relationships
  • Demonstrated experience satisfying key customers
  • Demonstrated ability to be hands on while delivering projects
  • Strong knowledge and or experience migrating services to the Cloud including Azure-based Active Directory and MS Office 365.
  • Demonstrated ability in providing technical support in office setting to a variety of end-users;
  • Proficient computer business skills including MS Office, querying and other report writing tools;
  • Demonstrated ability to communicate and collaborate effectively with all levels of management, clients, and staff both in verbal and written form;
  • Have the ability to handle confidential sensitive matters. Must be able to prioritize, work well in a fast-paced environment and exercise good judgment and problem solving skills

How to Apply

Please send a letter of interest, resume and 3 professional references to Vivie Yen at vyen@tu.org by March 31, 2017. Please insert the words "Senior Director - Information Technology" in the subject line. No phone calls please.

This is not an all-inclusive list of duties and responsibilities.

Please fill out this voluntary form and submit it as an attachment to this email address.

TU is an Equal Employment Opportunity & Affirmative Action Employer pursuant to Section 503 of the Rehabilitation Act & Vietnam Era Veterans Readjustment Assistant Act.

TU hires staff without regard to race, color, religion, national origin, age, gender, sexual orientation, marital status or disability.

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